Privacy Policy

Privacy Policy

FTS Group (London) Limited Website Privacy Policy

FTS Group privacy policy, last updated on 09 October 2017, regards the protection of your details on our website. FTS Group (London) Limited (UK Registration Number 9294193) (Registered Address 82 Rainham rd., Rainham, Essex, RM13 7RJ, United Kingdom) understands and is aware of the importance of the protection, use and sharing of any information regarding you. FTS Group (London) Limited takes privacy seriously and appreciates your trust in the way we handle your information. The following section sets out the rules governing our privacy policy regarding our use of any personal information that we obtain from you and your right to access that information. The following section formulates part of our websites terms and conditions.
This website is property of FTS Group (London) Limited, by visiting or accepting our website terms you are consenting to the practice defined within this privacy policy. FTS Group (London) Limited’s privacy policy is in compliance with the regulations defined within the Data Protection Act 1988 and the regulations defined by the General Data Protection Regulation effective as of May 2018. The following policy describes our security measures, how we obtain data, your right to access your information and your right to choose to receive information from us regarding our services via opt-in and opt-out tickbox functions, as well as your right to change your mind at any time by emailing The following Privacy Policy is strictly subject to our website and is not applicable to our other means of collecting, storing or sharing data or any of our other services.

1. Collecting Information

Information requested at various points may include names, addresses, age, bank details, email addresses, phone numbers and any other information required. We may collect personal data via a number of sources; including:

1.1. The use of our services including our website and downloading of any materials from our website;
1.2. When you contact us with an enquiry or in response to communication from us;
1.3. When you subscribe to our newsletter, promotional emails, alerts, updates or other materials (consent to send such information is given when you select the opt-in option by ticking the opt-in box on our website, in accordance with the General Data Protection Regulation effective as of May 2018, you have the right to change your mind and opt out of receiving information from us, to do so please email:
1.4. Use of the Staff Portal pages and staff intranets.

2. Using Your Personal Information

2.1. Personal data regarding our users is an Important aspect of our company. Data is subject to be corrected and deleted if found to be inaccurate or if you wish to opt out of receiving promotional information. You have the right to access personal information and can gain access by emailing: . We use your data only for to fulfil the following purposes:

2.1.1. To allow us to identify you when you contact us;
2.1.2. To identify services or relevant accounts related to you;
2.1.3. To allow us to contact if you have opted in via various means including but not limited to phone, email and text message. We will not contact you if you have specified that you do not wish to be contacted by opting out;
2.1.4. To enable us to carry out marketing analysis, customer profiling and market research with the aid of Google Analytics and various other tools;
2.1.5. To prevent and track fraud. If we suspect you have provided us with fraudulent information we will record this and contact you as well as the necessary authorities.

2.2. We only disclose your personal data that would uniquely identify you to third parties when it is deemed necessary to provide the services, when it is legally required that we do so or that we believe in good faith that it is appropriate.

2.3. We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf.

2.4. We do link to third party sites. We hold no responsibility for the content of those sites or their privacy practices. Pages such as but not limited to the ‘Pallex Distribution’ page contain embedded content from YouTube which may contain cookies. We do not control these cookies or hold responsibility for them so we advise you to check the third-party website’s privacy policy and cookie policy for more information on how to manage them.

2.5. Other organisations, companies and subcontractors that we employ to execute functions on our behalf may be allowed access and use of your personal data that we obtain in order to fulfill their functions. Such parties are bound by contractual provisions and the Data Protection Act 1988 and can only use and have access to personal data to fulfill their functions, any other use is strictly prohibited and a breach of contractual agreement.

2.6. If you provide personal data on behalf of someone else, you confirm that you have informed them of the information set out within this privacy policy and that they have knowingly given you permission to provide their information and that they do not object to our privacy policy.

3. Transactional Information, Fraud, Personal Data and our Website

3.1. As of October 2017 FTS Group (London) Limited no longer maintains an E-commerce site. The site still makes use of forms requesting personal details such as Bank details, Address, Name and Surname.

3.2. If we believe you have provided us with fraudulent Information, we will make a record and share it with necessary organisations that will be allowed access and use of your personal data. Such companies make use of technology to detect and prevent fraud. We may also make use of such technology to detect and prevent fraud. Details of the companies we decide to utilise in such situations that may hold your personal data can be provided to you upon request by emailing

4. Non-Identifiable Information

4.1. When accessing our site via a web browser or other client software, we and our third-party service providers may use various technologies that automatically track and record your usage. The type of information recorded may include the following: your Internet Protocol address (IP address), browser type, web request, service features you used prior to visiting our site, interaction and activity whilst visiting our site including but not limited to time of access, dates, page views and similar information. This information although in most cases is regarded as not personal data in some cases it can be regarded as such and will be subject to the guidelines of this privacy policy, it can also be combined with personal data, in which case we will regard the paired information as personal data.

5. Protecting Information and Implemented Security Measures

5.1. We implement SSL software (Secure Socket Layer Protection) as a security measure to encrypt the information you input with the intent to protect it during transmission.

5.2. We implement physical, electronic and procedural safeguards in relation to the collection, storage and sharing of Personal Identifiable Data.

5.3. We advise our users to implement their own security practices for personal protection such as protecting their personal passwords to their computers and electronic devices used to access the internet, remember to sign-off of shared computers and make use of anti-virus software.

6. Use of the Internet

6.1. If you choose to communicate with us via the internet when you provide your contact details via a contact form featured on the website we will provide you with opt-in and opt-out options with regards to receiving emails from us in relation to returned contact with reference to the original query or request as well as a separate option in relation to receiving promotional emails in accordance with General Data Protection Regulation effective as of May 2018.

6.2. It is your right to change your mind at any time with regards to your opt-in/out preference as specified in 6.1, to alter your preference email:

6.3. Although we implement SSL (Secure Socket Layer Protection) to encrypt information input into our data entry fields with the intent to protect your information during transmission. We cannot and do not accept responsibility, beyond our control, for any unauthorised access or loss of Personal Data.

7. Links

7.1. Our website may contain third-party links to other websites or third-party advertising. We do not have access or control over cookies or other features that third-party websites or advertisers may use and do not accept responsibility for their practices. We advise our users to check third party links and advertisers own privacy policies.

7.2. We do not accept any liability for loss that may result from using these third-party websites.

8. FTS Group Ownership, Copyright Infringement and Fraudulent Use of our Site

8.1. To combat unauthorised use of the FTS Group (London) Limited’s brand and in the attempt to ensure our visitors are not subject to fraudulent use of our site, we advise users that FTS Group is no longer an e-commerce site as of 09 October 2017 and that FTS Group does not request payment via the website and/or our email services.

8.2. FTS Group accepts no responsibility for any costs, charges or payments taken which were obtained as a result of fraudulent activity. If you have been a victim of a scam or have received an email believed to be fraudulent you can report it to the police via Action Fraud by calling 0300 123 2040 or visiting their website.

9. Additional Information and Causes for Concern

9.1. If you have any causes for concern or have any additional questions or comments to make regarding our privacy policy please contact us via email: or call: 0208 507 2020.

9.2. We occasionally update and amend this privacy policy in order to keep up to date with the most current legal regulations and procedures. The most updated version of FTS Group’s privacy policy will be displayed on the website with the date of publication displayed at the top. We do not notify you of these amendments personally, it is your responsibility as a user to ensure you regularly check for any changes within this privacy policy.

9.3. If you wish to obtain a copy of this privacy policy and any amendments, please email

9.4. If you would like access to the personal data we hold regarding you please email Any information we hold regarding you that you believe to be outdated or incorrect please contact us by emailing and we will promptly delete and/or correct such information.